People and access

Admin and User

Everyone on your business has one of two kinds of access.

• Admin: manages the business, the website and the team. An Admin sees Website and Settings.
• User: handles daily work, such as enquiries, appointments, clients, invoices and orders, where those tools are turned on. A User does not see Website or Settings, and cannot export or import records.

The account owner is the account that pays for the business. The owner is shown as an Admin, marked Account owner. Only the owner sees these parts of Settings:

• Payments
• Plan and billing
• Ownership and data

Only the owner buys domains and turns on mail. See Domains and email. Only the owner can change where enquiries and money go, such as contact details, form recipients, payment instructions and refunds.

Invite someone

1. Open Settings, then Team.
2. Under Invite someone, type their email address.
3. Choose User or Admin under Access.
4. Press Send invitation.

Mainmark emails them a link. The page also shows the link with a copy button, so you can send it yourself.

Only an Admin can invite. Only the invited address can accept. A business without a plan can send 10 invitations a day, and one with a plan 50. One address can be invited 3 times a day.

Inviting someone or changing their access needs a sign in from the last 12 hours. If yours is older, Mainmark shows Confirm it's you and asks you to sign in again.

Accepting an invitation

The invitation email has an Open the invitation button. The link works for 90 days.

1. Open the link. The page says Join, then the business name.
2. If you are already signed in with the invited address, press Accept invitation.
3. If not, press the Continue as button with your address on it. Mainmark emails you a sign in link. Open it on this device or another within an hour. No password is needed.
4. If you are new to Mainmark, tick the box to agree to the Terms of use, then press the Join button.

You can also sign in or create an account with a password or Google, using the invited address. Or sign in to Mainmark with that address and press Accept on Home.

If the link has expired or was withdrawn, ask the business for a new one.

Resend or get the link

An invitation that is waiting shows in Team as Invited as User or Invited as Admin. Beside it:

• Resend emails the invitation again.
• Get link makes a new link to copy and send yourself. It sends no email.
• Cancel invite withdraws it.

Resend and Get link both replace the link. The earlier link stops working.

Change access or remove someone

In Team, change the choice under Access beside a person. It applies at once.

Press Remove access to take someone off the business. Invitations they sent that nobody has accepted stop working too.

You cannot change your own access or the account owner's here.

Your devices

Open Account and find Security. It lists every device where your account is signed in, with where and when it was last used. Each device stays signed in for 30 days at most.

Press Sign out beside a device you do not recognise. Sign out all devices ends every session, including the one you are using.